General Terms and Conditions of Sale

General Provisions

All orders must be confirmed by email from a member of our staff to be considered valid.

The photos and description of the products on this website could be subject to changes.

Please check the accuracy of your personal data, communicating any inaccuracies in accordance with the Italian data protection law (Legislative Decree 633/72) and subsequent amendments, otherwise we will not accept any responsibility.

Terms of Payment

  • Advance by Bank Transfer
    Once you have completed your order you will receive an email with all the details to make the payment. When you have made the payment, send the receipt of payment (preferably in JPG, BMP, PDF) by fax (+39 0584 385527) or by email ( the receipt of payment to speed up the shipment. Alternatively, you can load it directly into the order detail 'My'
  • Advance by Bank Trasnfer + C.O.D. (Cash On Delivery)
    50% advance payment by bank transfer and the remaining 50% on delivery paid directly to the courier.
    Once you have completed your order, you will receive an email with the details necessary to make the payment. When you have made payment, send proof of payment (preferably in JPG, BMP, PDF) by fax (+39 0584 385527) or by email ( to speed up the shipment. Alternatively, you can load it directly into the order detail 'My'.
  • C.O.D. (Cash On Delivery)
    You will pay the courier for your order upon delivery. Cash payment is possible for payments between €65.00 and € 500.00 (including VAT).
  • PayPal
    Payment by credit card through the secure PayPal site (What is PayPal and how does it work?)
  • Credit Card  Payment by credit card directly on the website at checkout.
  • Payment at Time of Pick-Up - Available only with Pick-Up
    It is possible to pay in the store when picking up your order. Once you have completed your order you will be contacted by our operator to pick up the goods.

Terms of Delivery ensures the utmost professionalism through many years of collaboration with SDA Express Courier and GLS. When you choose Express Courier as your shipping method you also accept the following conditions:

The shipment of goods will be carried out with SDA Express Courier or GLS.

Any liability to supply as a result of force majeure or other unforeseen incidents outside the Seller's responsibility relieve the Seller from the obligation to comply with any agreed time for delivery.

Collecting the goods. Upon taking possession of the Products, the Buyer shall immediately check quantities and packaging of the products and record any objections on the delivery note and conduct a conformity check on the products compared to the data indicated in the confirmation of order and record any objections on the delivery note.

Any fees for the storage of goods in case of unavailability for acceptance of delivery shall be borne by the buyer.

DELIVERY FOR FROZEN PRODUCTS:  Shipment of frozen items is not available for destinations in Sicily, Sardinia, Calabria and certain postal codes where 24 hour delivery is not offered

Pick-Up at Our Premises

You can pick up your orders directly at our facilities: click here to discover where we are. 

Delivery Time

Delivery time for Italy is 24 hours with orders received by 12 pm and can vary depending on stock availability. For orders outside of Italy refer to the table below:

 Tariffa Spedizione
Peso OrdineItaliaSicilia e CalabriaSardegna, Venezia e Isole Minori
fino a 3 kg € 7,90 € 12,90 € 17,90
da 3 a 5 kg € 8,90 € 13,90 € 18,90
da 5 a 10 kg € 9,90 € 14,90 € 19,90
da 10 a 20 kg € 13,90 € 18,90 € 23,90
oltre 20 kg € 15,90 € 20,90 € 25,90
Tempo di Spedizione 24 Ore 48/72 Ore 48/72 Ore
Spedizione Gratuita Ordine > € 99,00 Non disponibile Non disponibile


* Free shipping for Viareggio, Camaiore, Pietrasanta and Forte dei Marmi


Prices are VAT included (except if requested otherwise).

The prices on offer are valid only for online purchases. Prices are not valid if the purchase is made in the store.

Right of Withdrawal and Refunds

The customer's rights are protected under Legislative Decree 206/2005 s.m.i.  The customer has the right to withdraw from the contract, even partially, without providing explanation or incurring further expense as long as Richmond's is informed of the withdrawal via registered mail to Richmond's British Food Shop, Via P. Savi 328, Viareggio 55049 (LU) within 14 business days of receipt of the product. 

The notice of withdrawal may be sent sooner via email to o telegram as long as the registered letter is sent in the following 48 hours. The notice must specify the intent to withdraw from the purchase and the product or products for which he intends to excercise his right of withdrawal, attaching a copy of receipt or invoice. 

The client must then return the item at his own expense in one of the following manners:

  • Send the product free port within 14 business days of receipt of product to Richmond's British Food Shop, Via Paolo Savi 328, Viareggio LU 55049.
  • Deliver the product to the store within 14 business days of receipt of product to Richmond's British Food Shop, Via Paolo Savi 328, Viareggio LU 55049.

If the withdrawal is carried out as described, Richmond's British Food Shop will refund the amount paid for the product within 30 days from the date in which Richmond's British Food Shop was informed of the withdrawal.  The amount reimbursed will not include the shipping costs.  The customer will be responsible for any decrease in value of the product due to any inappropriate handling.

The right to withdrawal is not permitted in the following situations:

purchases of sealed packaged products which have been opened by customer;

purchases of custom packaged or personalized;

purchases which due to their composition can not be shipped again without risk of deteriorating or altering its composition (eg. fresh food and perishables)


Tell a Friend would like for you to introduce a friend to our website.

It is possible for any registered user on (and if not registered, they will be registered during the introduction phase) to introduce a friend. The friend who is introduced to our site will not be registered.

A friend may be introduced only one time.  The user who introduces their friend must be authorized by the friend to do so, who may at any point request that their email address be removed from's database (as explained in the Privacy section).

The user who introduces and the friend who is introduced to will receive an email containing a coupon for €10 (IVA included).  The coupon will not expire and it can be used only one time.  The coupon can be used on orders of atleast €50 (tax included).  


Ex Art. 13 D.Lgs 196/2003 - Pursuant to law here cited, Richmond’s – powered by Marine Store srl informs:

The purpose of collecting or processing personal data concerns the ability to perform adequately our economic activity.

Personal data is and will be treated in accordance with the law, both with computer systems and paper documents.

Data may be disclosed to third parties (eg, banks, institutions and organizations to us connect) exclusively for the carrying out of our relationship and under the responsibility bestowed on us.

At any time the customer can freely access to their data to modify them or to deny their use, for the purposes outlined herein, by writing to: Richmond's, Via P. Savi, 381 - 55049 Viareggio (Lucca), or by sending an e-mail to

For further information go to Privacy & Policy

What our customers are saying about us.....

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